Deep domain expertise, proven delivery, and measurable outcomes — here are three of our landmark telecommunications projects.
Real engagements, real clients, real outcomes — a sample of our work in the telecommunications sector.
Built a customer churn prediction and retention orchestration platform. The gradient boosting model identifies at-risk subscribers 45 days before cancellation with 84% accuracy. Automated retention offers through CRM integration, personalized by segment and predicted churn reason. A/B tested across 2.5M subscribers.
Implemented Salesforce Service Cloud with CTI integration, Einstein bots for first-line support, and Field Service Lightning for installation and repair dispatch. Custom SAP integration for billing and service provisioning. Reduced repeat contacts by 40% through improved first-contact resolution.
Led OSS/BSS modernization program replacing 15+ legacy systems with a microservices-based architecture. Oracle SOM for service order management, MuleSoft for API-led integration between network management systems, CRM, and billing — enabling fully automated service provisioning for broadband products.
Our telecommunications specialists will design a solution tailored to your specific challenges and goals.